Returns & Product Faults
For Change of Mind Returns we ask :
- That the product is returned within 30 days of purchase.
- If the returned item was what was ordered and is not damaged or faulty but the customer has since changed their mind then we ask that you pay for returning the item to us. Please note that you must lodge a Return online or your return may not be accepted.
- If your customer would like to receive an alternate product, please note that standard shipping charges will apply.
Once the item is received by our warehouse in original, unopened packaging and in a saleable condition a refund for the value of the returned item only, will be processed within 2 business days.
- A refund will be processed for the purchase amount of the product only, not including shipping costs.
- Refunds will only be processed back into the original method of payment and are not transferable for cash.
- We recommend that items are returned using a service with a tracking number as the customer is responsible for the item being received back into our warehouse.
- Unauthorised returns or returns of damaged, opened products or otherwise products in an unsellable condition will not be accepted and will be returned to sender at the sender's cost.
If the customer received products which were damaged, defective on arrival or if we shipped the incorrect item we will gladly replace the product.
To return a faulty product, please follow these steps :
1. Take photos and video showing the fault in the item and email them to us.
2. Send the video/ photo to us as quickly as possible with additional information as may be required.
Products are covered by a manufacturers warranty (please note the lenght of warranty varies by product) so if something does go wrong with the item during it's use please don't hesitate to contact us and we can put your customer in touch with the manufacturer.